Last Updated: February 3, 2026

This Privacy Policy describes how Galaxy Kitchen Depot INC. ("GKD", "we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, use our services, communicate with us, or make purchases. By using our website or services, you agree to the terms of this Privacy Policy.

Company Contact

Galaxy Kitchen Depot INC.
8815 NW 33rd St, Suite 110, Doral, FL 33172
Phone: (786) 710-3163 | Email: info@galaxykitchendepot.com

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Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. SMS/Text Messaging Terms & Consent
5. Email Communications & Consent
6. Phone Call Communications & Consent
7. Cookies & Tracking Technologies
8. Data Security
9. Data Retention
10. Your Rights & Choices
11. Children's Privacy
12. Third-Party Links
13. Changes to This Policy
14. Privacy Contact

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1) Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Business Information: Company name, business license, tax ID (for wholesale/contractor accounts)
• Project Information: Floor plans, measurements, design preferences, photos, 3D renders
• Transaction Information: Payment details, billing/shipping addresses, order history
• Communications: Messages sent via contact forms, email, phone, SMS, or social media

Information Collected Automatically:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate location
• Website usage data (pages visited, time spent, click patterns)
• Referral sources and search terms

Information from Third Parties:

• Payment processors (transaction confirmations)
• Shipping carriers (delivery status)
• Marketing partners (advertising effectiveness)

2) How We Use Your Information

We use your information to:

• Process and fulfill your orders, quotes, and service requests
• Create and manage your account
• Communicate with you about orders, appointments, deliveries, and customer service inquiries
• Provide 3D design renderings and project consultations
• Send transactional messages (order confirmations, shipping updates, appointment reminders)
• Send promotional communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

3) How We Share Your Information

We may share your information with:

• Service Providers: Payment processors, shipping carriers, installation contractors, SMS/email service providers who help us operate our business
• Business Partners: When you request installation coordination or related services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

4) SMS/Text Messaging Terms & Consent

4.1 What is SMS Opt-In?

By providing your mobile phone number and expressly consenting to receive SMS/text messages from Galaxy Kitchen Depot, you agree to receive automated text messages from us at the phone number you provided. Your consent is voluntary and is not a condition of any purchase.

4.2 How You May Opt-In

You may opt-in to receive SMS messages by:

• Texting us first at (786) 710-3163 after finding our number on our website and/or in-store materials
• Checking the SMS consent checkbox on our website forms (e.g., contact/quote forms)
• Signing a physical or electronic consent form at our showroom locations (if offered)

4.3 Types of Messages You May Receive

If you opt-in, you may receive SMS messages related to:

• Order Updates: Order confirmations, payment receipts, order status changes
• Shipping & Delivery: Dispatch notifications, delivery scheduling, tracking updates, delivery confirmations
• Appointment Reminders: Showroom visit confirmations, design consultation reminders, installation scheduling
• Customer Service: Responses to your inquiries, issue resolution updates, feedback requests
• Promotional Messages: Special offers, discounts, new product announcements, event invitations (only if you specifically consent to marketing messages)

4.4 Message Frequency

Message frequency varies based on your interactions with us. Transactional messages are sent as needed based on your orders and appointments. If you opt-in to promotional messages, you may receive up to 4 marketing messages per month.

4.5 Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging rates apply to all SMS messages sent to or from your device. Galaxy Kitchen Depot is not responsible for any charges from your mobile carrier.

4.6 How to Opt-Out of SMS Messages

You may opt-out of receiving SMS messages at any time by:

• Replying STOP to any SMS message you receive from us
• Contacting us at info@galaxykitchendepot.com with the subject line "SMS Opt-Out"
• Calling us at (786) 710-3163 and requesting removal from SMS communications

After you send STOP, you will receive a one-time confirmation message. After opting out, you will no longer receive SMS messages from us unless you opt-in again. Opting out of SMS does not affect other communications (email, phone calls) unless you separately opt-out of those.

4.7 How to Get Help

For help, reply HELP to any message or contact us at:

• Phone: (786) 710-3163
• Email: info@galaxykitchendepot.com

4.8 No Mobile Information Sharing

We will not sell, rent, or share your mobile phone number or SMS opt-in information with any third parties or affiliates for their marketing or promotional purposes. Your mobile information is used solely for the purposes described in this Privacy Policy.

4.9 Consent Confirmation

By opting in to our SMS program, you confirm that:

• You are the owner or authorized user of the mobile device and phone number provided
• You are at least 18 years of age
• You consent to receive automated SMS messages from Galaxy Kitchen Depot at the number provided
• You understand that consent is not required to make a purchase
• You have read and agree to this Privacy Policy

5) Email Communications & Consent

5.1 Types of Emails

We send two types of emails:

• Transactional Emails: Order confirmations, shipping notifications, appointment reminders, account updates, customer service responses. These are sent as necessary to fulfill our services and do not require marketing consent.
• Marketing Emails: Newsletters, promotions, new product announcements, special offers. These require your express consent.

5.2 How to Opt-In to Marketing Emails

You may opt-in to receive marketing emails by:

• Checking the email subscription checkbox on our website forms
• Subscribing through our newsletter signup form
• Requesting to be added during communication with our team

5.3 How to Opt-Out of Marketing Emails

You may unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Emailing us at info@galaxykitchendepot.com with the subject line "Email Unsubscribe"
• Contacting us by phone at (786) 710-3163

Please allow up to 10 business days for your request to be processed. Unsubscribing from marketing emails will not affect transactional emails related to your orders or account.

6) Phone Call Communications & Consent

6.1 When We May Call You

We may contact you by phone for:

• Order & Service Related Calls: Order clarifications, delivery scheduling, appointment confirmations, project consultations, customer service follow-ups
• Promotional Calls: Special offers or promotions (only with your express consent)

6.2 Consent for Phone Communications

By providing your phone number on our website, forms, or to our team, you consent to receive calls from Galaxy Kitchen Depot related to your orders, quotes, appointments, and customer service inquiries. For promotional phone calls, we will obtain your separate express consent.

6.3 How to Opt-Out of Phone Calls

To opt-out of phone communications:

• Inform our team member during a call that you wish to be removed from phone communications
• Email us at info@galaxykitchendepot.com with the subject line "Phone Opt-Out"
• Request removal in writing to our business address

6.4 Call Recording Notice

Some calls may be recorded for quality assurance and training purposes. If a call is being recorded, you will be notified at the beginning of the call.

7) Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Deliver relevant advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9) Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for up to 7 years for tax and legal compliance purposes.

10) Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt-out of marketing communications
• Opt-out of the sale of personal information (we do not sell personal information)

To exercise these rights, contact us at info@galaxykitchendepot.com.

11) Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14) Privacy Contact

If you have questions about this Privacy Policy or our data practices, contact us:

Galaxy Kitchen Depot INC.
8815 NW 33rd St, Suite 110, Doral, FL 33172
Email: info@galaxykitchendepot.com
Phone: (786) 710-3163 (Miami) | (813) 533-2111 (Tampa)